We strive to ensure your satisfaction with every purchase. We understand that sometimes plans change, and returns or cancellations are necessary. Our policies are designed to be transparent and fair, providing you with peace of mind and confidence in your purchase. Please read through the details below to understand our process and how we can best assist you.
Cancellations & Refunds:
At Elite Sporting Supplies, we pride ourselves on offering industry-leading return policies. You can cancel your order anytime before it ships, completely free of charge, except for custom orders. If you have questions, please send an email to support@elitesportingsupplies.com or call us at (833) 359-9703.
Cancellations (Before Order Ships):
If you need to cancel an order, please contact us as soon as possible to receive a full refund before your order leaves the warehouse. Reach our agents during business hours at (833) 359-9703, or email support@elitesportingsupplies.com anytime.
Cancellations of Custom Orders:
Custom or made-to-order products cannot be canceled or refunded once production has started. These products are tailored specifically for your order, ensuring a fully functional product per your specifications. If it is unclear whether your order is custom or made to order, please contact us for clarification. All sales are final for custom-made and made-to-order products.
Refunds and Returns:
If you need to exchange your product, you may do so. However, you are responsible for all shipping costs associated with the return and exchange process. Due to increasing LTL/freight shipping costs, returns incur a 30% restocking fee plus return shipping costs. If you replace the product with something else, we may assist with some of the costs, depending on the product.
Shipping and Handling Times:
We promise to do our best to get your order to you as soon as possible. Orders are processed within 1-3 business days (Monday through Friday). We do not ship on weekends. Transit times range from 2-5 business days, making the total estimated delivery time between 3-8 business days. For custom orders or items with longer lead times, we will contact you with updates.
Order delays have proven to be unavoidable and outside of Elite Sporting Supplies' control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please Read the Following:
When you are making a purchase from Elite Sporting Supplies, you are acknowledging the following of the Exchange Agreement:
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I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Elite Sporting Supplies within 24 hours of the product being delivered.
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I understand that I am responsible for the cost of return shipping and the cost of new product shipping in the case of a refund or exchange.
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I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
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I understand that if my order has left the warehouse, I am unable to receive a full refund.
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I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product but are usually around 30%.
Damages:
Please inspect the packaging of your item(s) when they arrive; if you notice any damage, you should make a note of it when signing for delivery. If your item(s) arrive damaged, please send photos of the damage, box, and SKU, along with a brief description of the damage, to support@elitesportingsupplies.com, and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival, or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty:
Warranties vary depending upon the manufacturer—see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival and not reported within 30 days, that is not a warranty claim.
Returns:
The Elite Sporting Supplies default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error unless otherwise stated on the product page. All of our products have guaranteed warranty policies, meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end—please see individual product pages for details.
BOGO Promotions:
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and, depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above. Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact support@elitesportingsupplies.com.
Chargebacks:
Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution. Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact support@elitesportingsupplies.com for any questions.
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